For Patients

For Patients

Patients’ Rights and Responsibilities

Patients’ Rights

The Patient has the right to: 

  • Full privacy and security of individually identifiable health information according to regulations outlined under the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Communication, consultation, examination and treatment are confidential and will be conducted discreetly. The patient has the right to be advised as to the reason for the presence of any individual besides her healthcare provider. 
  • Know the name and the professional status of the physician or other credentialed healthcare practitioner who has primary responsibility for coordination of her care and the names and professional relationships of other practitioners who will see her.
  • Be given the opportunity to participate in decisions involving her health care.
  • Receive information from her physician or other credentialed healthcare practitioner about her illness or condition, her course of treatment and prospects for recovery in terms that she can understand. Interpreters will be provided when necessary. When it is medically inadvisable to give such information to a patient, the information will be provided to a person designated by the patient or to a legally authorized person.  
  • Be fully informed about her recommended treatment or a procedure and the expected outcome before it is performed. Except in emergencies, this information shall include a description of all the procedure(s) or treatment(s), the medically significant risk(s) involved, an alternate course of treatment or non-treatment, and the risk(s) involved in each. This information will include the name of the person who would carry out the treatment(s) or procedure(s).  
  • Twenty-four-hour access to physicians or other credentialed healthcare providers. Emergency measures are available as needed.  
  • Be informed of her expected financial responsibility prior to her treatment and receive an explanation of her bill, regardless of the source of payment.  
  • Choose where to be seen when referred to a facility for a diagnostic test or health care treatment or service and receive the test or service at a facility other than the one recommended by her healthcare practitioner. If the patient chooses to have the diagnostic test, health care treatment or service at a facility different from the one recommended by a practitioner, she is responsible for determining the extent or limitation of coverage at the facility chosen by the patient.
  • Voice grievances regarding treatment or care that is, or fails to be, furnished. Women’s Healthcare Associates will investigate all grievances made by the patient or the patient's representative regarding treatment or care that is, or fails to be furnished and respond appropriately.
  • Receive verbal and written notice of these rights in advance of the date of the treatment in a language and manner that the patient or the patient's representative understands.  
  • Exercise these rights without being subjected to discrimination or reprisal.  
  • Exercise these rights without regard to sex, cultural, economic, educational, religious background or the source of payment for care. 

If a patient is judged incompetent under applicable State health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient's behalf. 

Patients' Responsibilities

Provision of Information. The patient has the responsibility to provide, to the best of her knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications, and other matters relating to her health. She has the responsibility to report unexpected changes in her conditions to the responsible practitioner. A patient is responsible for making it known whether she understands a recommended course of action and what is expected of her. 

Compliance with Instructions. The patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for her care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders, and as they enforce the applicable rules and regulations. The patient is responsible for keeping appointments and, when she is unable to do so for any reason, for notifying the responsible practitioner or the facility. 

Refusal of Treatment. The patient is responsible her actions if she refuses treatment or does not follow the practitioner’s instructions. 

Charges. The patient is responsible for assuring that the financial obligations of her health care are fulfilled as promptly as possible. 

Rules and Regulations. The patient is responsible for following rules and regulations affecting patient care and conduct. 

Respect and Consideration. The patient is responsible for being considerate of the rights of other patients and personnel, and for assisting in the control of the noise, smoking, and the number of visitors. The patient is responsible for being respectful of the property of other persons and of the facility. Failure to comply with this may lead to termination from care.

If you have a concern about your care

Please let us know!  We want to hear your feedback.  Any of our staff members can help you to initiate a concern for follow-up.

If you have concerns about a provider in our facility, you can also contact the appropriate state licensing facility: 

  • Oregon Medical Board
    (971) 673 - 2700
    http://www.oregon.gov/omb
  • Oregon State Board of Nursing 
    (971) 673 - 0685
    http://www.oregon.gov/osbn

revised 2015-10.